IDD Telehealth + Pharmacy
One Call.
Complete Care.
Your staff shouldn't have to coordinate between a doctor, a pharmacy, and a delivery service. With EverSpring, one call handles all three.
James R.
Down syndrome · 5 medications
Next Rx
Today, 2 PM
Maria L.
Cerebral palsy · 3 medications
Next Rx
Tomorrow
David K.
Autism spectrum · 2 medications
Next Rx
Thursday
Latest Activity
James R. — Amoxicillin delivered & logged in eMAR
Rx Delivered
Logged in eMAR
From the Call to the Cure to Your Door
Five seamless steps. No runaround, no handoffs to strangers, no gaps in care.
Staff Calls One Number
24/7 nurse triage line. One call starts the entire process — no menus, no hold queues.
Nurse Triages & Navigates
Pharmacy-employed IDD nurses assess the situation and route to the right level of care.
Telehealth Visit
IDD-trained clinician via secure telehealth. Assessment, treatment plan, and prescription — all in one session.
Rx Filled & Packaged
In-house pharmacy fills the script with compliance strip packaging. No handoffs, no delays.
Delivered to Your Door
Courier delivery direct to your door — your staff doesn't lift a finger. eMAR auto-populated — closed loop, start to finish.
Seen enough? Get started now or call 855-284-1038
Care Shouldn't End When the Telehealth Visit Does
Today's IDD telehealth stops at the prescription. Your staff is left coordinating the rest. It doesn't have to be this way.
Picture This: It's Tuesday Morning
Your house manager notices a resident's skin rash is getting worse. With a regular telehealth provider, she'd call the doctor, then call the pharmacy, then wait for prior auth, then arrange a pickup. With EverSpring, she makes one call — and the medication is at the door before her shift ends.
One call. Visit, prescription, and delivery — handled.
And When It's 2 AM? We're Still There.
Your resident is in distress at 2 AM. The telehealth provider writes a prescription. Now what? Your staff calls CVS — closed. Tries Walgreens — 30-minute hold. The medication your resident needs right now is sitting in a system that can't deliver it.
With EverSpring, that script is filled and on its way to your door — your staff didn't make a single pharmacy call.
Routing Failures
Telehealth scripts sent to the wrong pharmacy, causing critical medication delays that leave residents waiting — sometimes for hours.
After-Hours Gaps
Prescriptions written overnight that can't be filled until morning. Residents suffer through the night because the pharmacy isn't open.
Manual Coordination
DSPs juggling separate calls to telehealth, pharmacy, and eMAR systems. Every handoff is a chance for something to fall through the cracks.
Costly Nursing Burden
Agencies paying for expensive on-staff nurses or outsourced call lines just to handle after-hours medication issues that shouldn't require a nurse at all.
Sound Familiar?
- —Your nurse spent 45 minutes on hold with the pharmacy about a prior auth — during a med pass.
- —A routine medication change took three days and four phone calls to get filled and delivered.
- —The telehealth provider wrote a prescription to a pharmacy 40 minutes away that closes in 20 minutes.
- —You got an incident report this morning because a medication was 6 hours late — not because anyone did anything wrong, but because the system failed.
- —Your DSP is on hold with the pharmacy at midnight while your resident is in pain in the next room.
- —Your staff spent more time coordinating medication last night than caring for the person who needed it.
These aren't edge cases. They're Tuesday.
Not All Telehealth Ends at the Prescription. Ours Starts There.
See how a uniquely pharmacy-backed IDD telehealth service compares.
Prescribes, then you're on your own
Prescribes AND delivers
Urgent care only, not your medical team
Ongoing relationship with your residents
Call center with hold queues
Direct access to IDD-trained clinicians
No pharmacy coordination
Integrated EverSpring Pharmacy fulfillment
Not available
Multi-dose strip packaging — 72% error reduction via EverSpring Pharmacy
Manual entry required
Auto-populated from pharmacy + telehealth
Rx waits until morning
24/7 pharmacist on call
Not available
Electronic e-kits, secure and tracked
“You hired caregivers, not pharmacy coordinators.”
That's why EverSpring exists.
Built on 18 Years of Trust
EverSpring Pharmacy has served IDD group homes since 2008 — delivering medications, reducing errors, and earning the trust of the agencies we serve every day. EverSpring brings that same reliability into direct clinical care.
What Our Partners Say
“EverSpring Pharmacy has assisted us in automating our medication delivery system. We have less medication errors. The delivery staff are friendly, efficient, and dependable. We love EverSpring Pharmacy!”
“With EverSpring Pharmacy as a partner, we spend a lot less time managing pharmacy — allowing more time providing care!”
Backed by EverSpring Pharmacy's Track Record
1M+
Prescriptions Filled Annually
72%
Reduction in Medication Errors
99.3%
On-Time Delivery Rate*
18
Years Serving IDD Communities
*Statistics reflect EverSpring Pharmacy's track record across partner agencies.
Serving IDD communities with specialized medication management, packaging, and delivery since 2008.
Already an EverSpring Pharmacy partner?
Talk to your rep about adding telehealth →Value to Your Homes
What changes for your staff and residents.
No Cost to Your Agency
Telehealth visits are billed directly to the resident's Medicare or Medicaid insurance. Your agency pays nothing.
Freed-Up Nursing Time
Our nurse triage line handles calls day and night — so your nursing staff focuses on direct care, not pharmacy coordination.
Works With Your Existing Care Team
We're your pharmacy, not a competing medical group. No friction with existing medical directors or PCPs.
Home Health Synergy
Telehealth visits can satisfy face-to-face requirements for home health orders — no transporting residents to a clinic just to get an order signed.
Frequently Asked Questions
Everything you need to know about getting started.
EverSpring is currently onboarding partners, with our pharmacy licensed in over 40 states and our clinicians licensed nationwide. Contact us to discuss availability in your area.
There is no cost to your agency. Telehealth visits are billed directly to the resident's Medicare or Medicaid insurance. EverSpring Care is available to EverSpring Pharmacy partners as part of the integrated care relationship.
Yes. Telehealth visits are billed to Medicare or Medicaid. EverSpring Pharmacy is credentialed with Medicaid plans in Illinois and Missouri, with additional states in progress.
EverSpring Care is built on the EverSpring Pharmacy relationship — that's what makes the integrated model work. If you're not yet an EverSpring Pharmacy partner, we'll work with you on a smooth transition. Many agencies start with urgent and after-hours coverage and expand from there.
If your current telehealth provider writes prescriptions but doesn't fill or deliver them, your staff still carries the coordination burden after every visit. EverSpring eliminates that entirely. Many of our partners started by adding EverSpring alongside their existing provider for after-hours coverage — and switched fully once they experienced the difference.
Most group homes are fully operational within two weeks. We handle credentialing, staff onboarding, and pharmacy setup so your team can start using the service with minimal disruption.
Minimal. If your staff can make a phone call, they can use EverSpring. We provide a short orientation session and a simple quick-reference card, but the system is designed to be intuitive from day one.
We obtain consent for telehealth services from each resident's guardian or authorized representative during onboarding — before the first visit ever happens. New residents are covered at move-in. That way, when your staff calls at 2 AM, there's no delay waiting for guardian authorization. Your residents are already covered.
EverSpring's telehealth service launched in 2026 — but we're not starting from scratch. We're built on EverSpring Pharmacy's 18 years of experience serving IDD communities across 12 states. The pharmacy, the pharmacists, the delivery infrastructure, the strip packaging — all of that is proven. What's new is the integrated telehealth layer that connects clinician care directly to pharmacy fulfillment.
What If One Call Handled Everything?
Right now, your staff juggles calls to the doctor, the pharmacy, and the delivery service. With EverSpring, they make one call — and the visit, the prescription, and the delivery are all handled.