24/7 Urgent Care for IDD Communities
Board-certified clinicians trained in intellectual and developmental disabilities. Available around the clock, every day of the year.
More Than Urgent Care — Integrated Services
One partnership replaces a dozen vendors. From triage to pharmacy to supplies, everything your IDD group homes need under one roof.
24/7 Nurse Triage & Care Navigation
Real nurses answer every call — no phone trees, no bots.
Telehealth Urgent Care
IDD-trained clinicians day or night, via secure telehealth.
IDD-Specialized Pharmacy
Strip packaging, cycle fills, and medication synchronization.
Direct Medication Delivery
Prescription flows directly to EverSpring Pharmacy — no calls, no coordination. Delivered to your door.
eMAR Integration
Compatible with major IDD eMAR platforms — we integrate with the systems your homes already use.
Pharmacogenomic Testing
DNA-guided prescribing to reduce adverse drug reactions.
Clinical Education
Quarterly CE sessions for your nursing and DSP staff.
Consultant Pharmacist Services
Chart reviews and medication optimization for your residents.
Nurse Consultant Services
On-site visits for med pass observations, eMAR audits, and staff training.
DME Supply Pathway
Durable medical equipment ordered and delivered through our Medline partnership.
E-Kit / Emergency Medication System
On-site emergency meds so your staff can act immediately when minutes matter.
Real-Time Communication Platform
Secure messaging between your team and ours — no fax machines, no voicemail tag.
How It Works
From first call to follow-up, we make urgent care simple.
Staff Calls One Number
24/7 nurse triage line answers immediately — no automated phone trees, no hold music.
Nurse Triages & Navigates
Pharmacy-employed IDD nurse assesses the situation and routes to the right level of care.
Telehealth Visit
IDD-trained clinician joins the secure telehealth visit. They assess, diagnose, and create a treatment plan. Visit details flow into your eMAR automatically.
Rx Filled & Packaged
Prescription goes straight to EverSpring Pharmacy for compliance packaging and same-day fulfillment.
Delivered to Your Door
Medication delivered directly to your group home. eMAR auto-populated. Our care team follows up to ensure the resident is improving.
What We Treat
Our clinicians handle a wide range of urgent medical needs — so your residents get care without leaving home.
Respiratory infections
Urinary tract infections
Skin conditions
Digestive problems
Medication side effects
Behavioral health concerns
Minor injuries and falls triage
Mild allergic reactions
Chronic condition flare-ups
Acute pain assessment
Seizure follow-up
Ear infections
Eye infections
Constipation
Dehydration concerns
Why Telehealth Works for IDD
Traditional urgent care settings can be overwhelming for individuals with intellectual and developmental disabilities. Telehealth changes that.
Residents stay in their familiar environment — less anxiety and agitation
Staff who know the resident are present during the visit
No transportation logistics or waiting rooms
The majority of urgent issues in group homes can be resolved via telehealth — keeping residents home and comfortable
Clinician can observe the resident's home environment and daily routine
All visits are conducted via HIPAA-compliant, encrypted telehealth. Your residents' information is protected.
When the ER Is Truly Needed
When a situation truly requires emergency care, our clinician doesn't just say “go to the ER.” We call the emergency department directly, relay the resident's full medical context, and prepare the ER team.
When to Call 911
EverSpring is not a replacement for emergency services. If a resident is in immediate danger, call 911 first. Our clinicians are available to provide guidance and coordinate care after the emergency is stabilized.
Telehealth services have limitations. Not all conditions can be diagnosed or treated remotely. Our clinicians will recommend in-person care or emergency services when clinically appropriate.